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STORE POLICY

TERMS & CONDITIONS

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By using the Garnaz website/app ("Website"/"app") and purchasing products offered herein, you agree to abide by these Terms and Conditions. If you do not agree with these terms, please do not use our platform.

 

Definitions:

  • "Garnaz" refers to Garnaz Inc., an Ontario-based e-commerce business.

  • "Customer" refers to any person or entity using the platform and purchasing products.

  • "Products" refers to handicrafts, artificial jewelry, and antiques offered for sale on the Website.

 

Payment and Pricing:

  • All prices are listed in Canadian Dollars (CAD) and are subject to applicable taxes.

  • Garnaz reserves the right to change product prices at any time without prior notice.

 

Orders and Shipping:

  • Orders will be processed upon receipt of payment.

  • Shipping costs and delivery times may vary, as specified on the product pages.

  • Garnaz may offer international shipping; additional terms and costs apply.

 

Returns and Refunds:

  • Garnaz accepts returns within 7 days of delivery, subject to our Return Policy.

  • Refunds, if applicable, will be processed in accordance with our Refund Policy.

 

Intellectual Property:

  • All content on the Website, including images and text, is the intellectual property of Garnaz and may not be reproduced without permission.

 

Privacy Policy:

  • Customer data is collected and processed as described in our Privacy Policy.

 

Dispute Resolution and Jurisdiction:

  • Any disputes arising from the use of our Website or purchase of products shall be governed by the laws of Ontario and resolved through arbitration in accordance with Ontario laws.

 

Limitation of Liability:

  • Garnaz is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our Website or products.

  • Customers use Garnaz products at their own risk.

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Changes to Terms and Conditions:

  • Garnaz reserves the right to modify these T&C at any time. Customers will be notified of changes via the Website.

 

Customer Responsibilities:

  • Customers are responsible for providing accurate information, complying with applicable laws, and adhering to our policies.

 

Termination of Accounts:

  • Garnaz may terminate customer accounts for violations of these T&C, fraudulent activities, or other reasons deemed necessary.

 

Contact Information:

PRIVACY & SAFETY

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Garnaz ("we," "our," or "us") is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, purchase products, or interact with us. By using our services, you consent to the practices described in this policy.

 

Information We Collect:

  • Personal Information: We may collect your name, email address, shipping address, phone number, and payment information when you make a purchase.

  • Usage Data: We collect data about your interactions with our website, including the pages you visit and your IP address.

  • Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and collect data about your online behavior.

 

How We Use Your Information:

We use your information for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment processing, shipping, and customer support.

  • Website Improvement: To analyze website usage and improve our services, content, and user experience.

  • Marketing: To send you promotional emails, newsletters, and updates with your consent. You can opt out of these communications at any time.

 

Data Sharing:

We do not sell, trade, or share your personal information with third parties, except as required for order processing and legal compliance.

  • Service Providers: We may share your data with third-party service providers, such as payment processors and shipping companies, to facilitate order fulfillment.

  • Legal Compliance: We may disclose your information if required by law or in response to legal requests.

 

Data Security:

We employ industry-standard security measures to protect your data, but please note that no method of data transmission over the internet is completely secure.

 

Your Choices:

  • Access and Correction: You have the right to access and correct your personal information. You can do so by contacting us.

  • Opt-Out: You can opt out of marketing communications at any time by following the instructions in our emails or contacting us directly.

 

Children's Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect information from children.

 

Changes to this Privacy Policy:

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes.

 

Contact Us:

For questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at support@garnaz.com.

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