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SHIPPING & RETURNS

SHIPPING POLICY

Order Processing:

  • Orders at Garnaz are typically processed within 1-2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

 

Shipping Methods and Timeframes:

  • We offer standard shipping, with estimated delivery times of 5-7 business days for most destinations.

  • Please note that delivery times may vary based on your location and shipping method chosen at checkout.

 

Shipping Costs:

  • Shipping costs are calculated at checkout based on your location and the weight and dimensions of the items in your order.

  • We may offer free shipping promotions, which will be clearly indicated on our website.

 

Tracking Orders:

  • Once your order is shipped, you will receive a shipping confirmation email with tracking information.

  • You can track the status of your order by clicking on the provided tracking link.

 

Shipping Partners:

  • We partner with reputable carriers to ensure safe and timely delivery of your orders.

  • While we strive to meet estimated delivery times, we cannot be held responsible for shipping delays caused by carrier issues or unforeseen circumstances.

 

International Shipping:

  • Garnaz may offer international shipping. Additional shipping charges and longer delivery times may apply to international orders.

  • Import duties, taxes, and customs fees, if applicable, are the responsibility of the customer.

 

Shipping Address:

  • It is the responsibility of the customer to provide accurate shipping information during checkout.

  • We are not liable for orders shipped to incorrectly provided addresses.

 

Lost or Stolen Packages:

  • Garnaz is not responsible for lost or stolen packages after they have been marked as delivered by the carrier.

  • Please ensure that your shipping address is secure, and consider requiring a signature for delivery.

 

Shipping Changes and Cancellations:

  • If you need to change your shipping address or cancel your order after it has been shipped, please contact our Customer Support Team for assistance.

 

Contact Us:

For any questions or concerns related to shipping or this policy, please contact our Customer Support Team at support@garnaz.com

RETURN & EXCHANGE POLICY

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At Garnaz, we are committed to providing you with quality products. We understand that, occasionally, you may need to return a product or seek a refund. This policy outlines our procedures for returns and refunds.

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Eligibility for Returns:

  • You may be eligible for a return if you receive a damaged or defective product.

  • Returns are accepted within 7 days of product delivery.

 

How to Initiate a Return:

   To initiate a return, please follow these steps:

  • Contact our Customer Support Team at support@garnaz.com within 7 days of receiving your order.

  • Provide your order number and details of the issue.

  • Our team will guide you through the return process and provide you with return instructions.

 

Return Conditions:

  • Products must be returned in their original condition, unused, and with all original tags and packaging.

  • We reserve the right to refuse a return if the product is damaged due to misuse or mishandling.

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Refunds:

  • Upon receiving and inspecting the returned product, we will process your refund.

  • Refunds will be issued to the original payment method used for the purchase.

  • Shipping and handling charges are non-refundable.

 

Timeframe for Refunds:

  • Refunds are typically processed within 15 business days after receiving the returned product.

  • The time it takes for the refund to appear in your account may vary depending on your financial institution.

 

Cancellations:

  • If you wish to cancel an order, please contact us as soon as possible.

  • We reserve the right to charge a cancellation fee for orders canceled after 12 hours.

 

Product Variation:

  • Please note that due to the handmade and antique nature of our products, slight variations may occur. These variations do not qualify for returns or refunds.

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Dispute Resolution:

  • We strive to resolve any issues or disputes amicably and fairly.

  • In case of disputes, please contact our Customer Support Team at support@garnaz.com

 

Changes to this Policy:

  • Garnaz reserves the right to update or modify this Return and Refund Policy. Customers will be notified of changes on our website.

 

Contact Us:

For questions or concerns related to returns, refunds, or this policy, please contact our Customer Support Team at support@garnaz.com

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